CANCELLATION AND REFUND POLICY
1.
Cancellation Policy
1.1You may cancel your booking
with us any time before the schedule date and time of your pick-up only by
calling us on our 24x7 Customer Care helpline number 8808-55-8808. If you
cancel when the driver and/or car details provided you will be charged a
cancellation fee.
1.2No cancellation fee shall
be payable unless Zao Cabs confirms the cancellation of your ride in accordance
with the terms of use and Cancellation and refund policy.
1.3Cancellation fees:
1.3.1A booking request can be
cancelled free of charge where driver or car details are not provided.
1.3.2If a booking request is
cancelled for any reason whatsoever when the driver and/or car details
provided, you'll be charged a cancellation fee as forfeiture of the complete
advance amount paid by you for the booking.
1.3.3Drivers are also able to
cancel a ride request if they've waited 45 minutes at the pickup location
and/or for any reason whatsoever you have provided wrong details of pickup
location or you are not reachable at phone, mobile number and email address you
have provided. You may be charged either a cancellation fee as forfeiture of
the complete advance amount paid by you for the booking or ₹ 3.5 per minute for hatchback / Sedan car, ₹ 4 per minute for SUV / Innova car, ₹ 10 per minute for Tempo traveller, after 45 minutes
completed at the sole discretion of the Zao Cabs.
1.3.4In case, cancellation is
due to external factors which human being by the exercise of reasonable diligence
cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods,
fire, strikes, lockouts or other industrial disturbances; war, terrorist acts,
riot, or other civil disturbance; epidemics; or other similar forces or due to
force majeure which lead to the roads closed, voucher for the complete advance
amount paid by you for the booking, in Zao Cabs
sole discretion shall be issued without expiry to use in future.
2.
Refund Policy
2.1As per the cancellation and
refund policy, the refund will be processed. It may take 7 to 10 business days
for the refund to reflect into your account. In case wrong or incorrect banking
details/ account details provided by you, Zao Cabs shall not be responsible for
any loss and/or damages whatsoever.
2.2You shall be entitled for
the vouchers without expiry to use in future in Cab Bazar’s sole discretion in
the following cases:
2.2.1Where the allocated
driver cancels the ride without assigning any valid and reasonable reason at
the last hour and the Zao Cabs fails to arrange another ride in a reasonable
time you shall be entitled for the voucher for the complete advance amount paid
by you for the booking.
2.2.2Where the car breaks down
during the trip and the Zao Cabs or driver does not rectify it within
reasonable time, you shall be provided the voucher for the complete advance
amount paid by you;
2.2.3In case, cancellation is
due to external factors which human being by the exercise of reasonable
diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes,
floods, fire, strikes, lockouts or other industrial disturbances; war,
terrorist acts, riot, or other civil disturbance; epidemics; or other similar
forces or due to force majeure which lead to the roads closed, voucher for the
complete advance amount paid by you for the booking, in Zao Cabs sole
discretion shall be issued without expiry to use in future.
2.2.4Where you want to change
car type or want to increase/decrease trip duration or need some correction in
itinerary, you shall inform Zao Cabs well in advance and after confirmation by
Zao Cabs, you shall be provided the voucher for the complete advance amount
paid by you in Zao Cabs sole discretion.
2.3Zao Cabs shall not be
responsible to refund and/or to provide voucher in any case where you give any
money or goods to the Driver except as mentioned in the invoice. Zao Cabs shall
not be liable to pay any damages, if any, arises from any loss accrued to you.
2.4Zao Cabs shall not be held
responsible for any loss or damage happened during the ride on account of the
driver who is a third party agency. However, Zao Cabs shall assist you in all
the reasonable manner to recover your loss or damage.
2.5Zao Cabs reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver. Zao Cabs also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.